Effective Date: [ 14-10-2025 ]

This Privacy Policy explains how Horeca Europe (referred to as “the Company”, “we”, “our”, or “us”) processes and protects the personal data of individuals who visit https://horecaeurope.com (“the Site”). These rules apply only to data relating to individuals, not to companies or other legal entities.

1. Data Controller

The controller of personal data collected and processed through this Site is Horeca Europe.

2. Types of Data Processed

“Personal data” refers to any information that identifies or could identify an individual directly or indirectly, such as a name, identification number, location data, online identifier, or factors related to personal or social identity.

You can browse our Site without providing personal data. However, to use some of our services, such as submitting an inquiry, registering as a supplier or buyer, or receiving updates, you may be asked to provide certain personal details, including:

• Name and surname
• Company name
• Email address
• Telephone number
• Address or country

3. Purpose and Legal Basis for Processing

Your personal data is collected and processed for the following purposes:

• To provide our products, services, and business connections (including supplier or buyer registration);
• To manage and execute contractual relationships and related obligations such as orders, delivery, and communication;
• To handle customer service requests, feedback, or inquiries;
• To send you marketing or promotional content related to our services, subject to your prior consent;
• To comply with legal obligations under applicable laws and regulations.

We process your data based on one or more of the following legal grounds:

1. Contractual necessity: When processing is required for the performance of a contract or pre-contractual measures.
2. Consent: When you have explicitly agreed to the processing of your personal data for specific purposes (e.g., marketing communications).
3. Legal obligation or legitimate interest: When processing is necessary to comply with the law or pursue our legitimate business interests.

4. Sharing of Personal Data

We may share your personal data with third parties both within and outside the European Union, strictly for the purposes mentioned above. These may include logistics providers, business partners, IT service providers, or other entities assisting us in delivering our services.

Any such transfer will be carried out in accordance with GDPR requirements, ensuring that appropriate safeguards and contractual protections are in place to maintain data security and confidentiality.

5. Data Security and Confidentiality

We implement technical and organizational measures to ensure the confidentiality, integrity, and security of your personal data. These include firewalls, encrypted communications, and restricted access to authorized personnel only.

All employees and partners who have access to your data are trained and obligated to process it securely and in compliance with this Privacy Policy and applicable data protection laws.

6. Data Retention Period

Your personal data will be retained only for as long as necessary to achieve the purposes for which it was collected, or as required by law.

In determining the retention period, we consider the amount, nature, and sensitivity of the data, the purpose of processing, and any legal or regulatory requirements. As a general rule, data collected for the provision of our services will be retained for up to 10 years after the completion of the last transaction or interaction with you.

7. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

1. To obtain information about the purposes and categories of data being processed;
2. To access your personal data and receive a copy of it;
3. To know the recipients or categories of recipients to whom your data has been disclosed;
4. To request correction, deletion, or limitation of processing of your personal data;
5. To withdraw consent at any time, where processing is based on your consent;
6. To request the transfer of your data to another controller (data portability);
7. To lodge a complaint with a supervisory authority.

You may exercise these rights at any time by contacting us at info@horecaeurope.com or through the contact form available on our website.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business developments. The latest version will always be available on our website, and significant changes will be communicated appropriately.